Important Contacts


  • Service BC / Enquiry BC - Lower Mainland - 604 660-2421
    • Enquiry BC is a provincial call centre that provides services to all British Columbia residents, on behalf of provincial government ministries, Crown corporations and public agencies.
  • Worker’s Advisor’s Office – Lower Mainland - 604 713-0360
    • The Workers’ Advisers Office is committed to helping injured workers understand what their rights are, and to assisting those who are having problems in getting the benefits they are entitled to. The Workers’ Advisers do not work for WorkSafeBC (WSBC), and their services are free. Workers’ Advisers can help you understand WSBC policies and procedures, provide you with information about your claim and help you review or appeal a WSBC decision. In some cases, they can represent you during a review or an appeal.
    • English Brochure | Punjabi Brochure | Chinese Brochure
  • Fraser Health Patient Quality Care – 1-877-880-8823
    • Fraser Health’s PCQO is the central access point for complaints that are not addressed at the service delivery level. The PCQO provides a clear, consistent, timely and transparent process for patients to register complaints about the care they receive from Fraser Health.
  • Patient Care Quality Review Boards - 1-866-952-2448
    • If you don’t feel your concerns were resolved based on the response of the Fraser Health Patient Care Quality Office, contact the Patient Care Quality Review Board for an independent assessment of the matter. The Patient Care Quality Review Board is a separate organization from Fraser Health that reports to the Minister of Health Service.
    • To request a review in another language, please call 1-866-952-2448
      • An interpreter will call you back shortly and you will be connected with a review board officer in a three-way telephone call. This translation service is provided free of charge. Translation services are available in over 130 languages, including Farsi, Punjabi, German, Chinese (Mandarin) and French.
  • Commission for Public Complaints Against the RCMP – 1-800-665-6878
    • Anyone, including a non-citizen, who has a concern about the conduct of an RCMP member can make a complaint. You do not have to be directly involved in the incident; you can make a complaint on behalf of someone else, or as a witness to an incident.
    • Online Complaint Form
    • Complaint Form: English | Punjabi | Chinese | Hindi
  • BC Housing - (604) 433-2218
    • BC Housing is the provincial crown agency that develops, manages, and administers a wide range of subsidized housing options. They partner with private and non-profit partners, other levels of government, health authorities, and community groups to increase affordable housing options for British Columbians in need. Approximately 95,000 households benefit from government-subsidized housing
    • Rental Assistance Program
      • The Rental Assistance Program provides eligible low-income, working families with cash assistance to help with their monthly rent payments.To qualify, families must have a gross household income of $35,000 or less, have at least one dependent child, and have been employed at some point over the last year.
      • Brochures: English | Punjabi | Chinese
    • Other services provided: Emergency housing | Supportive housing | Subsidized housing | Affordable Rental

  • BC Employment and Assistance (BCEA) - 1-866-866-0800
    • Eligibility for BC Employment and Assistance programs is based on your income and assets. The ministry has a responsibility to ensure that its limited resources go to those people who need them most. That is why applicants are expected to take advantage of all other sources of income and assets before qualifying.
    • Self Assessment & Application Tool - English Only
    • As an income assistance recipient, you may be eligible for other forms of assistance including:
      • Disability Assistance
      • Identification Fees
      • Security Deposit
      • Emergency Moving Assistance
      • Natal Supplement
      • Diet Assistance
      • Christmas Supplement
      • School Start-Up Supplement
      • Camp Fees
      • Crisis Supplement
      • Co-Operative Housing Association Share Purchase Supplement
      • Community Volunteer Supplement
      • Assistance with Transportation Costs for medical appointments, paternity testing and/or court attendance
      • Guide Animal Supplement
    • Frequently Used Forms
    • Appeal Process
  • Senior’s Supplement - 1-866-866-0800 (press 4, then 1)
    • The Senior’s Supplement is a provincial monthly payment provided by the Ministry of Social Development to seniors whose total income from federal pensions or other earned income falls below a level guaranteed by the province.
  • Bus Pass Program - 1-866-866-0800 (press 4 then 3)
    • People who are receiving federal Old Age Security (OAS) and either the Guaranteed Income Supplement (GIS) or Spouse’s Allowance; Immigrants to Canada, who would otherwise qualify for OAS, and either the GIS or Spouse’s Allowance and are only ineligible for those benefits because they have not resided in Canada for 10 years; Those ages 60-64 and receiving BC Employment and Assistance; those receiving disability assistance under BC Employment and Assistance for Persons with Disabilities. The cost of the bus pass is $45 per calendar year or portion thereof.